​Brendan Sheehan T/A 

JPDistributors

GENERAL ADVICE

Try not to lend equipment. Not always easy to follow, but remember a major part of our repair work is to correct damage to machines caused by people who had little knowledge of them and had borrowed them from a neighbour. Also be advised that if they hurt themselves while using your equipment,  that you may be liable for their injuries in law.

Try to keep your equipment in a dry and secure place when not in use. Take particular care to store pressure washers and water pumps in a reasonably warm place to avoid frost damage during the winter months. Every Spring we get a lot of severely damaged washers in for repair that were fine when last used in September or so due to frost damage.

If you are thinking of buying a new mower or other piece of equipment, remember the importance of buying from a servicing dealer, and to compare apples with apples, in other words be aware that if the price seems too good to be true ! it most likely is, and not what it seems. Also if you purchase from a non-servicing dealer, where does your warranty stand ? who will commission the item and see that it is assembled and running correctly before you take it home ? Can you trust the salesperson who is trying to make a sale, possibly regardless of the consequences ?

By all means take advice from neighbours and friends, it is usually given in good faith, but often their experience is limited and the advice could be unreliable. This can lead to    very expensive mistakes. This is where JPD can help, our combined experience is available to you free of charge, and we are committed  to  giving  only  truly honest  and  well informed advice, to anyone who asks. You don’t even have to be a customer. This is how we have grown our business in such a short time, in one word, INTEGRITY.

Finally, if you notice something different about your mower, chainsaw, strimmer / hedge trimmer, don’t ignore it. Have it checked out; small things can quickly turn into big problems if they are left to develop.

Remember JPD in Listowel, or in Tralee, are here to help, call in, or even telephone either shop, and we will do our best to assist.


































FAQ's (Frequently asked Questions)

If we do not answer any of your questions here please contact us by phone or email by going to our "CONTACT" page above,

1. Where are our shops located?

Our shops are located in Listowel and Tralee, visit "CONTACT" above to see locations and contact numbers.


2. What are our opening hours?

Listowel - Mon to Fri 9am to 6pm, Saturdays - 9am to 2pm

Tralee - Mon to Fri 9am to 6pm, Saturdays - 9am to 2pm


3. Do we have a warranty on our products?

YES, we have a warranty on all new products purchased within the shop, the warranty varies depending on the type/make of product purchased.


4. Do we supply a warranty on repairs?

YES, we supply a warranty on the new parts fitted during repair.


5. DO YOU HAVE A COLLECTION SERVICE ?

Yes we can collect and deliver in the area

6. HOW MUCH DOES IT COST ?

Tractor/Ride ons are normally FOC. Smaller items will incur a charge which will depend on distance out and back.

7. HOW OFTEN SHOULD I SERVICE MY MACHINE ?

Depends on how much you use it, but at least every year.

8. WHEN SHOULD I SHARPEN MY CHAINSAW ?

As soon as you notice it is not cutting well, and possibly making fine dust instead of large chips.

9. I DON’T THINK I HIT ANYTHING, WHY IS IT BLUNT ?

You did strike something, maybe too small for you to notice , but if its blunt, you definitely hit something.

10. THE SAW WON’T CUT STRAIGHT, WHY ?

The most likely answer is that the bar has worn unevenly and needs to be dressed.

11. WHY DO I NEED A MINIMUM OF AN ANNUAL SERVICE ?

Because lubricants and fuel deteriorate over time and things get loose and need to be attended to before they cause damage.

12. WHAT MIX IS CORRECT FOR MY CHAINSAW/STRIMMER ?

This is the most important question for two stroke engines most modern engines will run on fifty to one mix. But this must be a high grade synthetic two stroke oil. If you are in any doubt contact us for more detail.

13. DO YOU STOCK PARTS FOR ALL MACHINES ?

We keep a huge range of parts and accessories including chains for all makes of chainsaws. In the event that we do not stock the part you need we can order and get it for you in a couple of days.

14. WHAT INFORMATION DO I NEED TO PROVIDE JPD WITH IF I AM IN NEED OF A PARTICULAR SPARE PART ?

In order that we supply you with the correct part we need the manufacturers name and model number, the year of manufacture and the serial number.

15. HOW DO I DECIDE ABOUT THE RIGHT MACHINE FOR ME ?

Contact JPD and we will give you genuine advice to help you make the right choice.

16. HOW MUCH SHOULD I SPEND TO GET THE RIGHT MACHINE ?

As much as you can afford is the best answer. The old saying, that you get what you pay for, has never been more true.

17. HOW LONG IS THE WARRANTY PERIOD ON MACHINES ?

This varies with manufacturers and is normally one year from date of purchase, but with Stihl and Viking it is a two year warranty for all their domestic equipment.

18. HOW OFTEN DO I NEED TO SHARPEN MY LAWNMOWER ?

When you notice that the grass is not being cut cleanly and seems to be bruised rather than cut. It is essential that your blades are not only sharpened but also balanced to avoid damaging vibration.

19. HOW DO I INSPECT THE BLADES OR CLEAN THE UNDER SIDE OF THE MACHINE ?

Never tip the mower over on its side for this. Lay a walk behind mower back on its handles with it’s spark plug pointing upwards. Have someone hold the handles down while you check out the underside. With ride ons it’s more difficult, lift the cutting deck to its highest and run the mower up on two planks to lift it’s front, then lie on the ground and check the blades.


20. MY COLLECTOR DOESN’T WORK WELL, WHY?

Some mowers are better than others at collecting, if yours used to work well but not now, the answer may be down to blade wear or in many cases it’s because the material in the bag has become clogged with dirt. This causes the draft to stop carrying the cut grass into the bag. Try pressure washing it and see does it improve.

21. HOW DO I USE MY EQUIPMENT SAFELY ?

Every machine comes with an owner’s manual (it’s the law). Keep it safe and read it carefully, it gives valuable information on safety.

22. HOW ABOUT CHAINSAW SAFETY ?

Same as above but remember to wear a safety helmet and visor, chainsaw gloves and safety pants. Never cut alone, never cut anything above shoulder height, where possible only cut branches etc. on a proper saw horse. Don’t allow the chain to touch the ground, not even for a second.